Affinitrend – Terms of Service, Refund Policy & Privacy Policy

Last updated: 30/01/2026

1. Introduction

Welcome to Affinitrend, operated by AFFINITREND (Pty) Ltd (“we”, “us”, “our”).

These Terms of Service govern your use of our website, services, platforms, subscriptions, and any products or solutions provided by Affinitrend.

By subscribing to our services or making payment for any service, you confirm that you have read, understood, and agreed to these Terms of Service, Refund Policy, and Privacy Policy.

If you do not agree with these terms, you may not use our services.

2. Services Provided

Affinitrend is a digital marketing and web development agency providing services including, but not limited to:

• Website design and development
• Website hosting and maintenance
• Domain registration and management
• App and software subscriptions
• Automation systems
• Marketing tools and integrations
• Ongoing technical support

Specific services, deliverables, pricing, and timelines will be defined in your invoice, proposal, subscription plan, or written agreement.

3. Subscriptions & Payments

3.1 Subscription Services

Certain services are billed on a recurring basis, including but not limited to:

• Website hosting
• App subscriptions
• Maintenance plans
• Software or automation tools

By subscribing, you authorize Affinitrend to charge the agreed recurring fee according to the selected billing cycle (monthly or annually).

3.2 Cancellation of Subscriptions

• You may cancel app or service subscriptions at any time, unless stated otherwise in a written or signed agreement.
• Where a separate agreement exists, 30 days written notice is required prior to cancellation.
• Cancellation requests must be submitted in writing via email or official support channels.

If the required notice period is not given, one final billing cycle may be charged.

4. Refund Policy

Affinitrend operates a strict but fair refund policy.

4.1 Non-Refundable Services

The following services are non-refundable once work has started or costs have been incurred:

• Website design and development
• Custom development or automation work
• Branding or graphic design
• Set-up or onboarding fees
• Domain purchases
• Third-party software, plugins, themes, or licenses

4.2 Subscription Payments

• Subscription fees are non-refundable once billed.
• Cancelling before the next billing cycle prevents future charges.
• No partial-month refunds are provided.

4.3 Exceptional Circumstances

Refunds may only be issued at Affinitrend’s discretion in cases of:

• Duplicate payments
• Proven billing system errors

Approved refunds are processed within 7–14 business days.

5. Domain Ownership & Transfers

5.1 Domain Ownership

• Any domain purchased on your behalf is your property.
• Domains may be registered and managed under Affinitrend for administrative and technical purposes.

5.2 Accounts in Arrears

If your account falls into arrears:

• Domain transfers will be temporarily suspended.
• Domains will remain active and under Affinitrend management until outstanding balances are settled.

5.3 Domain Transfer Policy

Once:

• All outstanding payments are fully settled, and
• Any applicable domain transfer or administration fee has been paid,

Affinitrend will transfer the domain to you without delay or dispute.

If your account is fully up to date, the domain will be transferred without question upon request.

6. Client Responsibilities

You agree to:

• Provide accurate and up-to-date information
• Supply required content and approvals timeously
• Ensure all content provided is legally owned or licensed
• Maintain active payments

Delays caused by missing content or approvals may extend delivery timelines.

7. Intellectual Property

• Upon full payment, completed website files and deliverables become the client’s property.
• Affinitrend retains the right to showcase completed work in portfolios and marketing materials unless otherwise agreed.
• Third-party software, plugins, and licenses remain subject to their original license terms.

8. Limitation of Liability

Affinitrend shall not be liable for:

• Loss of revenue or profits
• Business interruption
• Data loss beyond reasonable control
• Third-party platform outages

Total liability shall not exceed the amount paid by the client in the 30 days preceding the claim.

9. Termination of Services

Affinitrend reserves the right to suspend or terminate services if:

• Payments remain overdue
• These terms are violated
• Unlawful or abusive activity occurs

Outstanding balances remain payable even after termination.

10. Privacy Policy

10.1 Information We Collect

We may collect:

• Name and business details
• Email address and contact information
• Billing and payment information
• Website usage data
• Communication records

10.2 How We Use Information

Your information is used to:

• Deliver and manage services
• Process payments
• Communicate regarding your account
• Improve our systems and services

10.3 Data Protection

• We do not sell or rent personal data.
• All data is stored securely using industry-standard safeguards.
• Access is limited to authorized personnel only.

10.4 Third-Party Services

We may use trusted third-party providers such as:

• Hosting companies
• Payment processors
• Analytics platforms

Only necessary information is shared for operational purposes.

10.5 Cookies

Our website may use cookies to enhance the user experience. You may disable cookies through your browser settings.

11. Amendments

Affinitrend may update these policies at any time.

Updated versions will be posted on our website with a revised effective date. Continued use of services constitutes acceptance of any changes.

12. Governing Law

The laws of the Republic of South Africa govern these Terms.

13. Contact Information

Affinitrend

Registered Company: AFFINITRREND (Pty) Ltd

Email: admin@affinitrend.com

Website: www.affinitrend.co.za

By subscribing to or using Affinitrend services, you acknowledge that you have read, understood, and agreed to these Terms of Service, Refund Policy, and Privacy Policy.